Refund policy

Last updated: November 13, 2026

Requesting a refund

Email support@shrinkapdf.com with the account email, order reference and reason, including any billing error or technical issue. Do not send full card numbers, security codes or confidential PDFs. Requests are reviewed individually based on the reported issue, usage, payment status and applicable consumer rights. Submitting a request does not automatically approve it.

Cancellation and download packs

Cancel recurring subscriptions online from Billing in your account. Cancellation stops future renewals; Pro continues until the end of the paid period. Cancellation alone does not refund the current period. Download packs are one-time purchases with no automatic refill and no expiry, and are separate from subscription cancellation.

Approved refunds

Waffo Pancake handles payment refunds. The time for funds to appear depends on the payment method and payment provider. A full refund revokes unused downloads or subscription access associated with the refunded purchase. Partial refunds are assessed and handled individually. Contact support if an approved refund or entitlement adjustment does not appear.

This policy does not limit mandatory consumer withdrawal, cancellation, refund or other rights under applicable law. Read our terms for plan and service details.